Customer Service?
Cue the “you want it when cartoon”
Published in
4 min readJan 12, 2024
Thirty years ago, you might have bought a product on diskettes. You might have been able to email for support. You might have reached someone. Today, the typical support request goes like this:
- Chat with a bot for 5 minutes until it goes through all the multiple choices before it asks if you need to talk to an agent.